Your Water Bill

The City's goal is to provide service's at the lowest cost possible. Water, sewer and solid waste services (garbage) are billed to our customers on the utility bill. Water and sewer charges are based on the water meter reading. Solid waste disposal is billed monthly at a flat monthly rate. This public service announcement gives information about our utility billing program.

 

Water Billing:

Your water meter is read according to the following schedule.
Sector 1: 1st Week of the Month
Sector 2 : 2nd Week of the Month
Sector 3 : 3rd Week of the Month
Sector 4: 4th Week of the Month

Description of Sectors:

Your water meter is read according to the following schedule.
Sector 1: All locations within the City, north of Cedar St. and east of Main St.
Sector 2 : All locations within the City, north of Cedar St. and west of Main St.
Sector 3 : All locations within the City, south of Cedar St. and west of Main St.
Sector 4: All locations within the City, south of Cedar St. and east of Main St.

Your Water Bill Charges

A typical bill for inside city residential usage is 5000 gallons of water. The customer's bill calculation for this usage follows.

Water $12.32 for 2000 gallon minimum + 6.16 per thousand over min. x 3 = $30.80 3% school tax .93 Sewer $12.27 for 2000 thousand gallon min. + $3.60 per thousand over min. x 3 = $23.07Sanitation (garbage) = $14.85 Total Bill = $69.65

Bill Adjustment: The City's water bill adjustment policy is: Homeowners are allowed one adjustment per year providing the homeowner can show proof of a leak having been repaired. If the reading is correct, and no leak is present, no adjustment can be made. If the reading is not correct, an adjustment will be made immediately.

How your meter is read: The first number on the right (0) is the stationary number, the sweep hand must make one complete revolution to register ten gallons of usage. The second number from the right (1) registers tens of gallons. The third number from the right (2) registers hundreds. The first black number from the right (5), with the white background, registers thousands. The second black number from the right (2), with the white background, registers tens of thousands and so on.

Example 1: The reading of 0025.210 shown on the **illustration** would verify usage of the 25 thousand, 2 hundred and ten gallons.

Example 2: A reading of 0031.310 would verify usage of 31 thousand, 3 hundred and ten gallons. If your previous reading was: 0025.210 and your current reading is: 0031.310 your monthly usage would be: 6 thousand, 1 hundred gallons

Note: The small triangle shaped indicator to the left of the sweep hand is a leak indicator. This indicator is very sensitive, and may move back and forth slightly because of movement of the water in the line. However, if this indicator moves slowly in a clockwise direction with the water turned off, you have a leak. The faster this indicator turns, the worse the leak.

Water Leaks

Water leaks cost money! Leaking faucets and toilets waste thousands of gallons of water a day in Franklin. Leaking toilets can cause high utility bills. The most common cause of leaks is the toilet. The most inexpensive means of checking for toilet leakage is to place red food coloring in the back tank of the toilet and DO NOT flush for 2-3 hours, or overnight if possible. This should give plenty of time to see if red water shows up in the bowl of the toilet. If red water does show up in the bowl, you have a toilet leak. This type of leak will add up to much more water usage than you would expect.

Faucet drips and pipe leaks also cause high bills. Water meters are designed and regulations demand that meters be at least 99.3% accurate when they are sold to the City. Once they are installed for the customer, chemical deposits in the water will slowly build up on the interior surfaces of the meter, very slowly causing the meter to slow down. The older the meter, the lower it will register.

The small triangle shaped indicator to the left of the sweep hand on your meter is a leak indicator. This indicator is very sensitive, and may move back and forth slightly because of movement of the water in the line. However, if this indicator moves slowly in a clockwise direction with the water turned off, you have a leak. The faster this indicator turns, the worse the leak.

The City's water bill adjustment policy is: Homeowners are allowed one adjustment per year providing the homeowner can show proof of a leak having been repaired. If the reading is correct, and no leak is present, no adjustment can be made. If the reading is not correct, an adjustment will be made immediately.

Options to Pay Your Water Bill

To pay online click here

In person at City Hall
-  located on the public square at 117 W. Cedar Street

By mailing your bill to City Hall
-  mailing address P O Box 2835, Franklin, KY 42135

At the drive-through of many of the local banks.
Must have bill payment stub to use this option.

-  Regions Bank, 117 College Street
-  Citizens First Bank, 1200 S. Main Street
-  Citizens First Bank branch, 705 N. Main Street
-  U S Bank, 910 S. Main Street
-  South Central Bank, 204 S. Main Street
-  Integra Bank, 303 N. Main Street
-  Franklin Bank & Trust, 317 N. Main Street
-  Franklin Bank & Trust, 903 S. Main Street

Customers may sign up for automatic bank draft. You will still receive a regular bill showing
consumption and bank will draft the payment from your account on the last penalty free date.